Returns&Refunds

You have the right to withdraw from the contract made in our Online Store within 14 days without giving any reason for standard products. We care about our customers' rights, which is why we have created a brief guide on how to do it quickly and efficiently!

Individually made products (non-prefabricated)

A significant portion of the products available in our offer allows for flexible customization of their features through the selection of parameters from dropdown lists. For each feature, you have several options to choose from, such as color, surface type, or material. These types of products are made to order, and therefore, the right to withdraw from the contract does not apply. If you select 3 or more independent features in a product, it will be treated as a non-prefabricated item, produced according to the consumer's specifications. This mainly applies to photo wallpapers, stickers, pictures, and boards.

All products made to individual order have an appropriate description.

Color differences

We make every effort to reproduce the colors of the ordered product as faithfully as possible, however, slight differences between the photograph and the actual product may occur due to individual monitor settings. Remember, such differences are not technical defects, and therefore cannot be the basis for a product claim!

Pay attention! Colors imitating gold, silver, copper, or glitter are not printed with metallic or glitter inks. The imitation effect of these colors is achieved through CMYK printing. Unsure about a color choice? Order a sample from the selected photo!

How to use the right of withdrawal?

  1. Exercise your right of withdrawal within 14 days of receiving the shipment. The deadline for withdrawing from the contract expires after 14 days from the day you came into possession of the goods or a third party other than the carrier and indicated by you came into possession of the goods.
  2. Fill out the withdrawal form. You can find it in Annex No. 2 to the Consumer Rights Act. We care about your time and convenience, so you can use our model withdrawal form prepared by us - document in pdf format. However, it is not mandatory. To meet the withdrawal deadline, it is enough to send the information concerning the exercise of your right to withdraw from the contract before the withdrawal period has expired.
  3. Send us the declaration:
    • in writing to the address: Wallyboards, Owsiana 62, 40-780 Katowice, Poland
    • electronically via email to: [email protected]
  4. Return the product to the address: Wallyboards, Owsiana 62, 40-780 Katowice, Poland promptly, and no later than 14 days from the day on which you informed us of your withdrawal from this contract. Remember, you bear the direct costs of returning the order. You are only responsible for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

The provisions concerning consumers contained in this message apply from January 1, 2021, and for contracts concluded from that date also to a buyer who is a natural person entering into a contract directly related to their business activity, when it is clear from the content of this contract that it does not have a professional character for this person, particularly due to the subject of their business activity, made available on the basis of the Central Registration and Information on Business.

Refund of the product and shipping costs

In case of withdrawal from the contract, you will receive a refund of all payments made, including the cost of delivering the order (excluding additional costs resulting from your choice of delivery other than the cheapest standard delivery method offered by us). The refund will be made promptly, and in any case, no later than 14 days from the day on which we were informed about your decision. The refund will be processed using the same payment methods that were used in the original transaction unless you have expressly agreed otherwise; in any case, you will not incur any fees. We may withhold the refund until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

Withdrawal form

Recipient Wallyboards
Owsiana 62;
40-780 Katowice, Poland
[email protected]
I/We(*) hereby notify(*) of my/our withdrawal from the contract of sale of the following goods(*) delivery of the following goods(*) contract for a work consisting of the following goods(*)/for the provision of the following service(*)  
Date of contract(*)/receipt(*)  
Consumer(s) name and surname  
Consumer(s) address  
Consumer(s) signature (only if this form is sent by paper)  
Date  

(*) Delete where not applicable.

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