Help · returning a purchase
A return? Simple enough
The product did not live up to what you expected? If you are buying as a consumer, you have 14 days from receiving the parcel to withdraw from the contract without giving a reason. We refund the money within 14 days, using the same method you paid with.
Two routes
Report a return whichever way suits you
Online in 2 minutes
All you need is the order number and your email address. As soon as you send it, you receive confirmation that the report has been accepted.
The traditional way
Send the statement by email or by post, written yourself or on our template. Both routes work in exactly the same way.
Step by step
How returning products works
- 1
Report the return
Online or the traditional way, whichever you prefer. Once you have reported it, you receive an email confirming that your statement has been accepted.
- 2
Send the product back
You have 14 days from reporting it. The address is: Wally, ul. Owsiana 62, 40-780 Katowice, Poland. The packaging does not have to be the original one, as long as it protects the product in transit. You cover the cost of the return shipment.
- 3
Receive your money
We refund the full amount of the order together with the delivery cost, up to the cheapest option we offer, within 14 days of receiving the statement of withdrawal, using the same method you paid with. We may hold the refund until the parcel reaches us or until you confirm that you have sent it back, whichever comes first.
The traditional route
Reporting by email or post
You can send the statement of withdrawal from the contract:
- by email: info@wallyboards.eu
- in writing: Wally, ul. Owsiana 62, 40-780 Katowice, Poland
You can use our ready template. It is not compulsory, but it makes it easier to give all the information we need:
Addressee: Wally (Satto Media Sp. z o.o.)
ul. Owsiana 62, 40-780 Katowice, Poland
info@wallyboards.eu
I hereby give notice that I withdraw from the contract of sale of the following products:
order number
date the parcel was received
first name and last name
address
account number for the refund (for pay on delivery)
date and signature (only on the paper version)
Frequently asked
Returns in practice
Yes. In your report, mark which products the return covers.
No. If you do want to tell us, you help us make our products better.
Yes. You can examine the product the way you would in a high street shop. You are only liable for any loss in its value that comes from handling beyond such an examination.
Exceptions
Which products cannot be returned
Under art. 38(3) of the Polish Consumer Rights Act, the right of withdrawal does not cover products that are not prefabricated, that are made to your specification or made to your individual order. In our store this applies in particular to:
- boards, magnets and films cut to the size given on the order,
- products with your own print: boards, stickers, magnets, labels,
- wall murals, stickers and pictures printed individually for your order.
Products in standard sizes and catalog designs can be returned on the general terms. Not sure whether your product can be returned? Write to us and we will answer on the next business day.
Do you have a question about your return?
We reply on business days between 8:30 and 16:30.
Is the product faulty? Instead of a return you have the right to make a complaint, and that covers personalised products too.