Shopping · payments and delivery
Payments and delivery
Pay however suits you: BLIK, card, fast transfer, instalments or a bank transfer. Once your payment clears you receive a firm date for the end of production, and we make sure the parcel goes out on the date we gave you.
Payments
Payment methods
You can pay through one of the payment gateways or by bank transfer. For products with no personalisation, the ones available in our standard range, paying the courier on delivery is possible too. To regular customers and to local government and education bodies we offer deferred payment.
Traditional bank transfer
Once you place the order you receive an email with the transfer details.
- Give the order number or the proforma number as the payment reference.
- Production starts once the payment clears.
Wally
ul. Owsiana 62
40-780 Katowice, Poland
Transfers in Polish zloty
mBank: 41 1140 2004 0000 3502 3138 8612
Transfers in foreign currencies
- EUR: PL 73 1140 2004 0000 3812 0539 1273
- USD: PL 85 1140 2004 0000 3612 0482 9331
- CZK: PL 14 1140 2004 0000 3112 2032 5440
BIC/SWIFT code: BREXPLPWMBK
Przelewy24
You are taken to the Przelewy24 system once you place the order.
- Payment by online banking, Google Pay, Apple Pay, card or BLIK.
- Instalments are available too.
- The payment clears within minutes.
- An encrypted SSL connection.
The payment operator is PayPro SA with its seat in Poznań, a national payment institution supervised by the Polish Financial Supervision Authority (KNF).
The DialCom24 group, within which PayPro SA (the Clearing Agent) runs an authorisation and settlement system on the basis of decision No. 1/2011 of the President of the National Bank of Poland of 1 April 2011, and provides payment services as a national payment institution on the basis of the decision of the Polish Financial Supervision Authority of 10 June 2014, entered in the register of payment services together with DialCom24 Sp. z o.o (the Payment Agent) under number IP24/2014 (available at https://erup.knf.gov.pl/View/ ). The activity of PayPro SA as a National Payment Institution is supervised by the Office of the Polish Financial Supervision Authority.
- PayPro SA with its seat in Poznań (60-327 Poznań), at ulica Kanclerska 15, registered by the District Court Poznań Nowe Miasto i Wilda in Poznań, VIII Commercial Division of the National Court Register under number 0000347935, with share capital of PLN 4,500,000.00, VAT ID: 779-236-98-87
- DialCom24 Sp. z o.o. with its seat in Poznań (60-327 Poznań), at ulica Kanclerska 15, registered by the District Court Poznań, VIII Commercial Division of the National Court Register under number 0000306513, with share capital of PLN 1,697,000.00, VAT ID: 781-173-38-52
PayU
You are taken to the PayU system once you place the order.
- Payment by online banking, Google Pay, Apple Pay, card or BLIK.
- The payment clears within minutes.
- An encrypted SSL connection.
The payment operator is PayU S.A. with its seat in Poznań.
PayU S.A. with its seat in Poznań (60-166 Poznań, ul. Grunwaldzka 186), entered in the register of entrepreneurs kept by the District Court Poznań Nowe Miasto i Wilda in Poznań, VIII Commercial Division of the National Court Register under number KRS 0000274399, VAT ID 779-23-08-495, REGON 300523444, share capital of PLN 4,944,000.00 paid up in full, a national payment institution supervised by the Polish Financial Supervision Authority, entered in the register of payment services under number IP1/2012.
iMoje
You are taken to the iMoje system once you place the order.
- Payment by online banking, Google Pay, Apple Pay, card or BLIK.
- The payment clears within minutes.
- An encrypted SSL connection.
The imoje service is provided by ING Bank Śląski SA., ul. Sokolska 34, 40-086 Katowice, Poland, entered in the Register of Entrepreneurs at the District Court Katowice Wschód, VIII Commercial Division of the National Court Register under number KRS 0000005459, with share capital of PLN 130,100,000.00 paid up in full, VAT ID: 634-013-54-75, REGON: 271514909.
Cash on delivery
Pay the courier when your parcel arrives.
- Available for standard products only.
- Personalised orders call for prepayment.
Delivery
Delivery options
Once your order is paid we set a firm date for the end of production and for getting it ready to ship. The vast majority of parcels are dispatched on the date we gave.
InPost parcel locker
From PLN 14.99
Delivery time: production time + 1 to 2 business days
- Covers products up to 19 x 38 x 64 cm.
InPost courier
From PLN 16.99
Delivery time: production time + 1 to 2 business days
- Covers products whose longest side does not exceed 115 cm.
DPD courier
From PLN 17.99
Delivery time: production time + 1 to 2 business days
- Delivery available for every product in the store.
- Up to 140 cm on the longest side the cost starts at PLN 17.99, and above that length at PLN 39.99.
- Parcels are delivered between 8:00 and 18:00.
- On the day of delivery you receive an email with the phone number of the courier.
- Check the parcel while the courier is there! If it is damaged, refuse to accept it.
Oversized shipment
From PLN 160.00
Delivery time: production time + 1 to 4 business days
- Covers products that cannot be rolled up and whose longest side exceeds 160 cm.
- The courier is not obliged to carry the shipment inside, and that service cannot be bought.
In short
Delivery in numbers
| InPost parcel locker | from PLN 14.99 · production time + 1 to 2 business days |
|---|---|
| InPost courier | from PLN 16.99 · production time + 1 to 2 business days |
| DPD courier | from PLN 17.99 · production time + 1 to 2 business days |
| Oversized shipment | from PLN 160.00 · production time + 1 to 4 business days |
| Cash on delivery | standard products only |
| Deferred payment | regular customers and local government and education bodies |
Check the parcel when it arrives
Even with solid packaging, damage can happen in transit. When the parcel arrives, check whether the packaging is visibly torn, dented or punctured. If you notice anything wrong, ask the courier to write a damage report and take photos. When the state of the parcel gives serious cause for concern, it is best to refuse it and let us know. A replacement product will then reach you far sooner.
Buying as a consumer? Checking the parcel on delivery makes things easier, but it is not an obligation. If you only notice the damage after unpacking, your right to make a complaint with us stays fully intact.
Buying as a business?
If you bought as a business and the parcel is damaged, you must refuse to accept it. Accepting a parcel that is visibly damaged on the outside, with no reservations noted, is grounds for the carrier to reject a claim.
If you accepted a parcel with no external damage and it turned out that the contents were damaged, then without delay, and no later than 7 days from delivery, draw up a DPD damage report or an Ambro damage report. Then file a claim with the courier company and send us a scan of the report. We will help with the rest of the process.
Questions about payment or delivery?
Write or call. We reply on business days between 8:30 and 16:30.